Privacy policy

Privacy Policy

1. The Data Controller

Personal data collected on the Website is processed by: Digital Hospitality Company postal address: 9 rue Charlot, 75003 Paris, France

SIRET number: 99079982700011

2. What data do we collect and why?

We collect only the data necessary for the proper functioning of our services and for communicating with you:

Contact and communication data: When you contact us via our email address welcome@lasuite.com or via our WhatsApp contact button, we collect the information you choose to provide (telephone number, name, email address, message content) so that we can reply to you and process your request.

Search data (Artificial Intelligence): Our website incorporates an AI-powered search engine to facilitate your browsing experience. The queries, questions and terms you enter into this search bar are analysed in order to provide you with the most accurate response possible and to improve the tool’s relevance.

Browsing and technical data: We automatically collect certain information during your visit (IP address, browser type, pages viewed) via cookies, in order to analyse traffic and ensure the security of the site.

3. Who do we share your data with?

Your personal data is never sold to third parties. It may only be shared with our technical service providers acting on our behalf and in strict compliance with the GDPR:

Our web host, which stores the website’s databases.

Communication service providers: Using our external contact channel means that your messages pass through WhatsApp (Meta) servers.

Our AI technology provider: Text queries submitted via our intelligent search engine may be sent to our artificial intelligence provider’s API to generate responses. These queries are anonymised wherever possible.

4. Retention period

We retain your data only for as long as is necessary for the purposes for which it was collected:

Messages sent by email or WhatsApp are retained for a maximum of [X years, e.g. 3 years] after the last contact.

Browsing data (cookies) is retained for a maximum of 13 months.

5. Your rights (GDPR compliance)

In accordance with European regulations, you have the following rights regarding your personal data:

Right of access: You may request to know what data we hold about you.

Right to rectification: You may request the correction of inaccurate data.

Right to erasure (right to be forgotten): You may request the deletion of your data.

Right to object and to restriction: You may object to the processing of your data in certain cases.

To exercise these rights, you can contact us directly at the following address: welcome@lasuite.com. We will process your request within one month.

If, after contacting us, you feel that your data protection rights have not been respected, you may lodge a complaint with the CNIL (cnil.fr).